![]() ![]() ![]() They can also embed images and videos into articles, to provide both support agents and customers with the information they need.ĭeriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels. Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. Help customers to help themselves with a self-service site built through Scale as you grow with easy upgrades to the Service Cloud when additional capabilities and customization become desirable. Out-of-the-box support means you’re ready to start helping customers and managing cases within hours.īring all of your customer service data together and get the insights you need to make smarter, more efficient decisions. Besides, there is inbuilt helpdesk solution to manage offline conversations and email messages. When clients answer proactive chats, they are connected with agents. ![]() Main features of ClickDesk are live chat, voice, video, web analytics, help desk, social media integration.ĬlickDesk’s chat invitations engage visitors on behalf of the agents. It is used by about 100,000 clients, helping them engage with the customer base, and increase sales results. This software is a cloud-based solution, featuring agent-client chat, similar to popular IM application, like Skype or Google Talk. It enables live voice and video chat directly in the browser, along with Android mobile app. It allows its users to organize better, assign the right email to the right person, respond faster and track everything.Īlso, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.ĬlickDesk is an integrated helpdesk, live chat, and social media platform. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated. This is powerful and simple customer support and ticket management software. With Salesforce Service Cloud, businesses can also share their knowledge on a customizable self-service site where customers can find answers to their own questions. Salesforce Service Cloud allows businesses to consolidate all of their customer service support data across email, websites and social services, and what’s more, businesses are then able to offer full company support with every employee having access to cases. Salesforce Service Cloud is an online customer support application that offers everything fast-growing businesses need to provide great customer service. Grow your business, not your support queue. ![]()
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